UVACollab HelpUVACollab DocumentationGetting Started General InformationWhy can't I receive emails from UVACollab sites?

Why can't I receive emails from UVACollab sites?

If you are not receiving emails from UVACollab sites, you may not have a deliverable address set up for your UVA computing ID, or you may have turned off email notifications in your Home Preferences.

Set a deliverable address in the Address Management System.

If you log into UVACollab using a UVA computing ID, you must have a deliverable email address in order to send and receive emails from UVACollab sites. Refer to the ITS Address Management System (AMS) site for more information about setting up a deliverable address.

Check your notification preferences.

The email notification preferences in Home > Preferences apply to ALL UVACollab sites in which you are a member.  If you have changed your notification preferences to not receive email from specific tools, such as Announcements or Site Email (Email Archive), you may not receive copies of all the messages sent to those tools via email.

Note:

  • If you haven't received email notifications from messages sent via Announcements or Site Email, you can check the messages in these tools.  See How do I view announcements? or How do I view messages sent to Site Email?
  • If a site owner or administrator selects High priority email notifications when posting an announcement, you should receive the message via email even if you have chosen the Preferences option Do not send me low priority announcements.

Your non-UVA email account may have blocked emails.

Some email domains, such as yahoo.com, hotmail.com, outlook.com, and comcast.net, may automatically block emails from UVACollab because they incorrectly identify these emails as SPAM or junk mail.  If you are using a non-UVA guest email, or you forward emails from your UVA account to a non-UVA email account, some of your emails may be blocked.